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About Shipping and Handling
Most shipments are via United States Postal Service(USPS) who’s rates are determined by the weight of the package and more recently by “Zone.” It is difficult to offer one postage rate for packages of the same weight with destinations to different “Zones.” We are located in California, those “Zones” east of the Rocky Mountains will require more postage than those “Zones” west of the Rocky Mountains. As a very small enterprise, we do not have the benefit of lower cost “bulk” shipping.
Therefore, each order will be individually charged as to their respective weights and “Zone” destinations. We will charge you, our customers, the same postal fee charged us by USPS plus a small processing fee ( International shipments $5.00) regardless of quantity purchased. Should you desire, in advance your postal charge, you can phone Toll Free 1-877-692-0236, 9:00 am to 1:00pm Pacific Time Mon.thru Thur., or email email@example.com.
Shipping Rates Subject To Change Without Notice.
Shipping Charges for Foreign Orders, including Canada:
Please write or email for current charges.
You can call our Customer Service Hotline anytime to place an order, ask questions about the products, or follow-up on an order. Product experts are available four days a week:
* Monday——— 9:00 am to 1:00 pm
* Tuesday——– 9:00 am to 1:00 pm
* Wednesday—- 9:00 am to 1:00 pm
* Thursday——- 9:00 am to 1:00 pm
All times are Pacific [GMT -8:00]
Outside of these times, you may leave a message with your order (including credit card information) or question and we will return your call during the next business day.
You may also send an order by email or fax. With these methods, please include credit card information (type of card, name on card, card number, expiration date) with your order. To order by postal mail, include your check, money order (international money orders must be in US dollars) or credit card information.
Customer Service Hotline:+1 (877) 692-0236
Please note that we cannot respond to questions about diagnosis or treatment of your specific animal. Your local veterinarian is the best source of treatment information and we urge you to develop a relationship with a vet you can trust and involve him or her in the treatment process.
Fax:+1 (408) 227-2732
PO Box 32232
San Jose, CA 95152-2232